Customers are asked to register the return with us before returning the item. This will enable us to allocate and process your shipment as quickly as possible.
RETURN REGISTRATION
If you would like to return your order, please register the return using the following link.
Use your order number including the # as reference.
The zip code corresponds to your postal code.
The shipping service provider of your choice can be used for the return. The costs of the return are borne by the customer.
RETURN ADDRESS
CCS-Express GmbH
c/o Phil and Lui
Lilienthalstr. 8
85399 Hallbergmoos
Germany
We ask you to return the goods to us as a prepaid parcel and to keep the delivery receipt.
Please note that if there are any traces of makeup, deodorant or stains/contamination/dirt on the products, we cannot accept the return.
If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer's possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.