A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to his or her commercial nor his or her independent professional activity.
Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of cancellation, you must inform us (Phil & Lui GmbH, represented by Managing Directors: Caroline Luisa Klein & Philipp Seidl, Amselstr. 1, 82276 Adelshofen, Germany, +49 (0) 162-10 333 11, retour(at)phil-and-lui.de) of your decision to cancel this contract by means of an unambiguous declaration (e.g. a letter sent by post, fax or e-mail). You may use the attached sample cancellation form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of Revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
The shipping service provider of your choice can be used for the return.
RETURN ADDRESS
CCS-Express GmbH
c/o Phil and Lui
Lilienthalstr. 8
85399 Halbergmoos
Germany
Customers are asked to send the goods back to the seller as a prepaid parcel and to keep the delivery receipt.
Please note that if there are any traces of makeup, deodorant or stains/contamination/dirt on the products, we cannot accept the return.
If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer's possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.
Sample Cancellation Form
If you wish to cancel the contract, please fill out the following form and send it back to:
Phil & Lui GmbH, Amselstr. 1, 82276 Adelshofen, Email: retour(at)phil-and-lui.de
Form:
– To [Insert: name/company, address of the revocation recipient and email address]:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods.
– Ordered on/received on (*)
– Name of the consumer
– Address of the consumer
– Signature of the consumer (only if notification is made on paper)
- Date
—————————————
(*) Delete as appropriate.
Return costs when exercising the right of withdrawal
The costs incurred in exercising the right of withdrawal are borne by the customer.